OpenAI Integration

OpenAI provides powerful language models including GPT-4, GPT-3.5, and assistants with advanced capabilities. You can integrate OpenAI with Evolution API to deploy AI-powered conversational experiences on WhatsApp.

What is OpenAI?

OpenAI offers:

GPT-4 and GPT-3.5-turbo models for chat completions
Assistants API with code interpreter and retrieval
Function calling capabilities
Vision and image understanding
Text-to-speech and speech-to-text
Fine-tuning for custom models

Enable OpenAI Integration

Add this environment variable to your .env file:

# Enable OpenAI integration
OPENAI_ENABLED=true

OpenAI Credentials Management

Before creating bots, you need to register your OpenAI API credentials.

Create OpenAI Credentials

Get OpenAI API Key

Visit OpenAI Platform and create an API key.

Store your API key securely in Evolution API.

Use credentials when creating bots

Reference the credential ID when configuring OpenAI bots.

curl -X POST https://your-api.com/openai/creds/{instance} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Production OpenAI",
    "apiKey": "sk-your-openai-api-key"
  }'

const creds = await fetch('https://your-api.com/openai/creds/{instance}', {
  method: 'POST',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    name: 'Production OpenAI',
    apiKey: 'sk-your-openai-api-key'
  })
}).then(res => res.json());

console.log('Credential ID:', creds.id);

string

required

Friendly name to identify this credential set

string

required

Your OpenAI API key (starts with “sk-”)

Fetch OpenAI Credentials

Retrieve all registered OpenAI credentials:

curl -X GET https://your-api.com/openai/creds/{instance} \
  -H "apikey: your-api-key"

const allCreds = await fetch('https://your-api.com/openai/creds/{instance}', {
  headers: {
    'apikey': 'your-api-key'
  }
}).then(res => res.json());

Delete OpenAI Credentials

curl -X DELETE https://your-api.com/openai/creds/{instance}/{credsId} \
  -H "apikey: your-api-key"

await fetch('https://your-api.com/openai/creds/{instance}/{credsId}', {
  method: 'DELETE',
  headers: {
    'apikey': 'your-api-key'
  }
});

Configuration Settings

Create Default Settings

Configure default behavior settings for your instance.

curl -X POST https://your-api.com/openai/settings/{instance} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "openaiCredsId": "creds-id-from-previous-step",
    "expire": 300,
    "keywordFinish": "#EXIT",
    "delayMessage": 1000,
    "unknownMessage": "I did not understand your message.",
    "listeningFromMe": false,
    "stopBotFromMe": false,
    "keepOpen": false,
    "debounceTime": 10,
    "ignoreJids": [],
    "openaiIdFallback": "",
    "speechToText": false
  }'

const settings = await fetch('https://your-api.com/openai/settings/{instance}', {
  method: 'POST',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    openaiCredsId: 'creds-id-from-previous-step',
    expire: 300,
    keywordFinish: '#EXIT',
    delayMessage: 1000,
    unknownMessage: 'I did not understand your message.',
    listeningFromMe: false,
    stopBotFromMe: false,
    keepOpen: false,
    debounceTime: 10,
    ignoreJids: [],
    openaiIdFallback: '',
    speechToText: false
  })
});

string

required

ID of the OpenAI credentials to use by default

boolean

Enable automatic speech-to-text for voice messages. Default: false

string

Fallback OpenAI bot ID to use when primary bot fails

OpenAI Bot Types

Evolution API supports two OpenAI bot types:

Chat Completion

Use GPT models directly with custom prompts:

GPT-4, GPT-4-turbo
GPT-3.5-turbo
Custom system messages
Conversation history
Function calling

Assistant

Use OpenAI Assistants API:

Pre-configured assistants
Code interpreter
Knowledge retrieval
File support
Advanced tools

Create Chat Completion Bot

curl -X POST https://your-api.com/openai/create/{instance} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "enabled": true,
    "description": "Customer Support AI",
    "openaiCredsId": "your-creds-id",
    "botType": "chatCompletion",
    "model": "gpt-4-turbo-preview",
    "maxTokens": 1000,
    "systemMessages": [
      "You are a helpful customer support assistant.",
      "Always be polite and professional.",
      "Keep responses concise for WhatsApp."
    ],
    "assistantMessages": [
      "Hello! How can I help you today?"
    ],
    "userMessages": [
      "I need help with my order."
    ],
    "triggerType": "keyword",
    "triggerOperator": "equals",
    "triggerValue": "support",
    "expire": 300,
    "keywordFinish": "#EXIT",
    "delayMessage": 1000,
    "unknownMessage": "Sorry, I encountered an error.",
    "listeningFromMe": false,
    "stopBotFromMe": false,
    "keepOpen": false,
    "debounceTime": 10
  }'

const bot = await fetch('https://your-api.com/openai/create/{instance}', {
  method: 'POST',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    enabled: true,
    description: 'Customer Support AI',
    openaiCredsId: 'your-creds-id',
    botType: 'chatCompletion',
    model: 'gpt-4-turbo-preview',
    maxTokens: 1000,
    systemMessages: [
      'You are a helpful customer support assistant.',
      'Always be polite and professional.',
      'Keep responses concise for WhatsApp.'
    ],
    assistantMessages: [
      'Hello! How can I help you today?'
    ],
    userMessages: [
      'I need help with my order.'
    ],
    triggerType: 'keyword',
    triggerOperator: 'equals',
    triggerValue: 'support',
    expire: 300,
    keywordFinish: '#EXIT',
    delayMessage: 1000,
    unknownMessage: 'Sorry, I encountered an error.',
    listeningFromMe: false,
    stopBotFromMe: false,
    keepOpen: false,
    debounceTime: 10
  })
});

Chat Completion Parameters

string

required

Must be “chatCompletion” for this bot type

string

required

ID of the OpenAI credentials to use

string

required

OpenAI model: “gpt-4”, “gpt-4-turbo-preview”, “gpt-3.5-turbo”, etc.

number

required

Maximum tokens for the response (controls response length and cost)

array

System prompts that define the AI’s behavior and personality

array

Example assistant responses for few-shot learning

array

Example user messages paired with assistant messages

string

Webhook URL for function calling responses

Create Assistant Bot

curl -X POST https://your-api.com/openai/create/{instance} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "enabled": true,
    "description": "Sales Assistant",
    "openaiCredsId": "your-creds-id",
    "botType": "assistant",
    "assistantId": "asst_your-assistant-id",
    "triggerType": "keyword",
    "triggerOperator": "startsWith",
    "triggerValue": "sales",
    "expire": 600,
    "keywordFinish": "bye",
    "delayMessage": 1500,
    "unknownMessage": "Sorry, something went wrong.",
    "listeningFromMe": false,
    "stopBotFromMe": true,
    "keepOpen": true,
    "debounceTime": 5
  }'

const assistantBot = await fetch('https://your-api.com/openai/create/{instance}', {
  method: 'POST',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    enabled: true,
    description: 'Sales Assistant',
    openaiCredsId: 'your-creds-id',
    botType: 'assistant',
    assistantId: 'asst_your-assistant-id',
    triggerType: 'keyword',
    triggerOperator: 'startsWith',
    triggerValue: 'sales',
    expire: 600,
    keywordFinish: 'bye',
    delayMessage: 1500,
    unknownMessage: 'Sorry, something went wrong.',
    listeningFromMe: false,
    stopBotFromMe: true,
    keepOpen: true,
    debounceTime: 5
  })
});

Assistant Parameters

string

required

Must be “assistant” for this bot type

string

required

OpenAI Assistant ID (starts with “asst_”). Create assistants in OpenAI Platform.

Available Models

Retrieve all available OpenAI models for your credentials:

curl -X GET https://your-api.com/openai/models/{instance}?openaiCredsId={credsId} \
  -H "apikey: your-api-key"

const models = await fetch(
  'https://your-api.com/openai/models/{instance}?openaiCredsId={credsId}',
  {
    headers: {
      'apikey': 'your-api-key'
    }
  }
).then(res => res.json());

Trigger Types

All Messages

Respond to every message:

{
  "triggerType": "all"
}

Keyword Trigger

Trigger based on specific keywords:

{
  "triggerType": "keyword",
  "triggerOperator": "contains",
  "triggerValue": "help"
}

Operators: equals, contains, startsWith, endsWith, regex

Advanced Trigger

Use regex patterns:

{
  "triggerType": "advanced",
  "triggerValue": "^(question|ask|inquire)\\s"
}

Update OpenAI Bot

curl -X PUT https://your-api.com/openai/update/{instance}/{botId} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "enabled": true,
    "description": "Updated Support Bot",
    "maxTokens": 1500
  }'

await fetch('https://your-api.com/openai/update/{instance}/{botId}', {
  method: 'PUT',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    enabled: true,
    description: 'Updated Support Bot',
    maxTokens: 1500
  })
});

Delete OpenAI Bot

curl -X DELETE https://your-api.com/openai/delete/{instance}/{botId} \
  -H "apikey: your-api-key"

await fetch('https://your-api.com/openai/delete/{instance}/{botId}', {
  method: 'DELETE',
  headers: {
    'apikey': 'your-api-key'
  }
});

Fetch OpenAI Bots

curl -X GET https://your-api.com/openai/fetch/{instance} \
  -H "apikey: your-api-key"

const bots = await fetch('https://your-api.com/openai/fetch/{instance}', {
  headers: {
    'apikey': 'your-api-key'
  }
}).then(res => res.json());

Session Management

Change Session Status

curl -X POST https://your-api.com/openai/changeStatus/{instance} \
  -H "apikey: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{
    "remoteJid": "5511999999999@s.whatsapp.net",
    "status": "closed"
  }'

await fetch('https://your-api.com/openai/changeStatus/{instance}', {
  method: 'POST',
  headers: {
    'apikey': 'your-api-key',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    remoteJid: '5511999999999@s.whatsapp.net',
    status: 'closed'
  })
});

Fetch Sessions

curl -X GET https://your-api.com/openai/fetchSessions/{instance} \
  -H "apikey: your-api-key"

const sessions = await fetch('https://your-api.com/openai/fetchSessions/{instance}', {
  headers: {
    'apikey': 'your-api-key'
  }
}).then(res => res.json());

Speech to Text

Enable automatic transcription of voice messages:

{
  "speechToText": true
}

When enabled, voice messages sent to the bot are automatically:

Transcribed using OpenAI Whisper
Processed as text by the bot
Responded to normally

Use Cases

24/7 Customer Support

Deploy AI support agents:

Answer common questions instantly
Provide product information
Troubleshoot issues step-by-step
Escalate to humans when needed

Sales and Lead Qualification

Automate sales conversations:

Qualify leads with intelligent questions
Provide product recommendations
Schedule demos and calls
Capture contact information

Content Creation Assistant

Help users create content:

Generate social media posts
Write email responses
Create marketing copy
Brainstorm ideas

Personal Assistant

Daily helper bot:

Answer general questions
Provide recommendations
Set reminders and tasks
Get quick information

Best Practices

Use GPT-3.5-turbo for cost-effective, fast responses. Reserve GPT-4 for complex reasoning tasks.

Monitor your OpenAI API usage carefully. Set reasonable maxTokens limits to control costs.

Craft clear system messages: Define personality, tone, and constraints
Keep responses concise: WhatsApp users prefer short messages
Use few-shot examples: Provide example conversations to guide behavior
Set appropriate token limits: Balance quality with cost
Handle voice messages: Enable speech-to-text for better UX
Monitor conversations: Review bot interactions regularly
Implement safety: Use OpenAI’s moderation API for sensitive use cases

Troubleshooting

Bot not responding

Verify OPENAI_ENABLED=true in environment
Check bot is enabled and credentials are valid
Ensure OpenAI API key has sufficient credits
Verify trigger conditions match messages
Check OpenAI API status

Slow responses

Use GPT-3.5-turbo instead of GPT-4 for faster responses
Reduce maxTokens for quicker completions
Check your internet connection to OpenAI
Monitor OpenAI API latency

High costs

Reduce maxTokens to limit response length
Use GPT-3.5-turbo instead of GPT-4
Implement stricter triggers to reduce activations
Set shorter session expiration times
Monitor usage in OpenAI dashboard

Context not maintained

Increase expire time for longer sessions
Set keepOpen: true for persistent conversations
Verify conversation history is being sent
Check maxTokens isn’t too low for context

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Core Concepts

WhatsApp Integration

Chatbot Integrations

Event Systems

Storage & Media

Deployment

OpenAI Integration

OpenAI Integration

What is OpenAI?

Enable OpenAI Integration

OpenAI Credentials Management

Create OpenAI Credentials

Fetch OpenAI Credentials

Delete OpenAI Credentials

Configuration Settings

Create Default Settings

OpenAI Bot Types

Chat Completion

Assistant

Create Chat Completion Bot

Chat Completion Parameters

Create Assistant Bot

Assistant Parameters

Available Models

Trigger Types

All Messages

Keyword Trigger

Advanced Trigger

Update OpenAI Bot

Delete OpenAI Bot

Fetch OpenAI Bots

Session Management

Change Session Status

Fetch Sessions

Speech to Text

Use Cases

Best Practices

Troubleshooting

​OpenAI Integration

​What is OpenAI?

​Enable OpenAI Integration

​OpenAI Credentials Management

​Create OpenAI Credentials

​Fetch OpenAI Credentials

​Delete OpenAI Credentials

​Configuration Settings

​Create Default Settings

​OpenAI Bot Types

​Chat Completion

​Assistant

​Create Chat Completion Bot

​Chat Completion Parameters

​Create Assistant Bot

​Assistant Parameters

​Available Models

​Trigger Types

​All Messages

​Keyword Trigger

​Advanced Trigger

​Update OpenAI Bot

​Delete OpenAI Bot

​Fetch OpenAI Bots

​Session Management

​Change Session Status

​Fetch Sessions

​Speech to Text

​Use Cases

​Best Practices

​Troubleshooting

​Related Integrations

OpenAI Integration

What is OpenAI?

Enable OpenAI Integration

OpenAI Credentials Management

Create OpenAI Credentials

Fetch OpenAI Credentials

Delete OpenAI Credentials

Configuration Settings

Create Default Settings

OpenAI Bot Types

Chat Completion

Assistant

Create Chat Completion Bot

Chat Completion Parameters

Create Assistant Bot

Assistant Parameters

Available Models

Trigger Types

All Messages

Keyword Trigger

Advanced Trigger

Update OpenAI Bot

Delete OpenAI Bot

Fetch OpenAI Bots

Session Management

Change Session Status

Fetch Sessions

Speech to Text

Use Cases

Best Practices

Troubleshooting

Related Integrations